Terms and Conditions

All prices include VAT (at the current rate) and are calculated and displayed in Pounds Sterling.

Our policy is to provide quality designer jewellery at competitive prices. We reserve the right to change the published web-price, up or down, at any time to reflect changes in market conditions, raw materials or packaging costs.

A change in price for an individual product will not affect the returns price.

Checkout
Payment is exclusively via the online check-out process, clearly flagged throughout the site.

Payment
Payment online is by selected debit or credit cards as indicated on the site.

The carefully selected Kiroco web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure.

Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfil it. When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, name and address. Encryption turns the information you enter into complex code which is then securely transmitted.

We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.

Tracking
Once your order is placed, you will receive an email confirmation when:

a) we have received your order
b) when we are ready to despatch for delivery next day

We have also created a facility on the site that enables you to track the progress of your order as it passes through the UK manufacturing facility.  As your order passes through various stages of completion we will change its status on the system.

Standard Delivery Times
Your unique piece is hand-made to order. We do not carry finished stock.

In the UK you should receive your goods no later than seven business days from order confirmation (a business day is a day of the week which is not a weekend or UK Bank Holiday). Certain islands in the UK may take a day or two longer.

In any country outside the UK we should deliver within 10 working days. Our preferred carrier is Royal Mail although we reserve the right to change courier at any time, without notice.

Delivery Address
You may wish to send your jewellery as a gift to someone at another address, in which case you can provide us with the alternative address details at the point of order.

If the name provided with the delivery address is different from that of the billing address, the invoice will be forwarded to the billing address.

Receiving Goods
All goods are sent Royal Mail Recorded Signed For. This means you will need to sign to confirm receipt.

In the event that no-one is available to receive a Recorded Signed For item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

View a full breakdown of our delivery options

Jewellery Box
As standard, all items are delivered in a beautiful custom-made jewellery box (with the exception of individual charms which come in a small pouch), commissioned by the Kiroco design team.  The box is FREE with every purchase and will help to look after your jewellery.

Your purchase will also contain a quality certificate, signed by one of our jewellers to confirm they have inspected your goods prior to despatch and are satisfied they meet Kiroco’s exacting quality standards.

Insurance
All goods are fully insured whilst in transit from us to you.

Postage
Postage is chargeable in addition to the quoted price of your jewellery as follows:

• UK - FREE
• Europe - £15
• Worldwide - £25

If you need assistance our aim is to help:

FAQs
You may not be the first person to have encountered the same problem. We have written up a series of common problems and provided answers.

We will keep adding to the online FAQ library to ensure we have updated common problems. Take me to FAQs

Contact the Team
You may prefer to contact our Customer Services Team. They are available between 09.00 and 17.00 Monday to Friday and can be contacted as follows: 

• CLICK HERE to send a message
• Send an email to info@kiroco.com
• Call on 0844 358 3358

If you contact us out of hours, someone will respond at the beginning of the next business day.

If you have a requirement for a large number of items (over 50) please contact our Customer Service Team on 0844 358 3358. They will be happy to discuss revised pricing and delivery terms. Discounts are not available for volumes lower than 50.

Currently we offer a gift voucher service that allows you to send a gift by email.  Simply click on gift vouchers, state a value and attach your own personal message for that special someone.

The recipient will receive the gift voucher beautifully presented in their inbox and are ready to shop!

Policy
If you are unhappy with the product, we will take it back and provide a full refund. We will be disappointed and keen to learn why it has not met with your approval. Our mission is to constantly improve, so any helpful feedback will be positively received.

The essentials
Here are the basic facts:

1. You have 14 days from the date of receipt to return the goods.
2. In order to qualify for a full refund, the goods must be returned in perfect condition, together with all original packaging.
3. Please send us a letter quoting the customer reference number and explaining why you have returned the goods.
4. We strongly advise that you send the goods via Royal Mail Special Delivery as we cannot be responsible for goods lost in transit. See below for returns address.
5. You are responsible for the cost of return postage. Packages sent without postage paid will not qualify for a refund.
6. Refunds to you will be made within 21 days of the date of receipt. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EU). 

Returns Policy for sale items
The same policy as above applies.

Assistance
If you need help with the returns process, you can call our Customer Services Team on 0844 358 3358.

Returns Address
The address to which all returns should be sent is Kiroco, 6 Cross Street, Wetherby, West Yorkshire, UK, LS22 6RD

Exchanges
We do not offer exchanges of goods. Instead we suggest you return the item to us, we will refund it in the usual way and you can go online and choose a new piece.

• Our monthly newsletter prize draw is open to all UK residents aged 18 and over with the exception of employees of Kiroco or associated marketing organisations, their immediate families, agents or anyone else associated with the administration of this promotion.
• One winner will win a £50 Kiroco gift voucher to spend online.
• The gift voucher is valid for a period of 60 days from the date of issue.
• The gift voucher can only be redeemed against a single transaction and if the full amount is not used, no change will be given.
• The winning entry will be drawn at random, in the presence of an independent person, from all newsletter subscriptions received by the closing date.
• No cash alternative will be offered.
• The draw will be made on the 11th day of each month.
• The winner will be notified by email no later than 14 days from the closing date of the prize draw.
• Entries from third parties or agents are invalid.
• In the event of unforeseen circumstances, the promoter reserves the right to offer an alternative prize of equal or greater value.
• The promoter cannot accept responsibility for subscriptions lost or delayed during transmission.
• We reserve the right at any time to cancel, modify or supersede the prize draw.
• Promoter: Kiroco, 6 Cross Street, Wetherby, West Yorkshire, UK, LS22 6RD.